Delivery Terms
The delivery term refers to the period between the day the customer places the order and the day the order is delivered. For prepaid orders, the delivery term begins from the date the payment is received. Items in stock are typically delivered within 7 to 10 business days (Monday to Saturday) via DHL. No deliveries are made on Sundays or public holidays. If the final day of the delivery term falls on a Saturday, Sunday, or an official public holiday at the delivery location, the term is automatically extended to the next business day.
Shipping Time
The shipping time for each product is displayed on the corresponding product page, allowing you to see when to expect your order. In the event of delivery delays, we will notify you promptly. If an item is temporarily out of stock or cannot be shipped immediately, this will be clearly stated on the product page.
Delivery of tables and large items is arranged by appointment with a shipping company.
Shipping Costs
Depending on the size and type of your order, delivery is carried out via DHL, DPD, or a freight carrier. The *tischtennisplatteninfo* online store ships worldwide. Additional costs beyond our control may arise and are the responsibility of the customer. These may include fees for money transfers (e.g., bank transfer fees, currency conversion fees) or import-related duties and taxes (e.g., customs fees).
14-Day Return Policy with Free Return Shipping (Germany Only)
We want you to be completely satisfied with your order. That’s why we offer a 14-day return policy, giving you plenty of time to try out your items. If something doesn’t fit or meet your expectations, you can return it within 14 days of receipt (excluding items that are non-returnable).
Returns are available for orders within Germany. To initiate a return, please use the provided return link. Kindly do not send returns as "cash on delivery," as additional costs incurred will be charged to you.
Your statutory right to withdraw from the purchase and your warranty rights remain unaffected by this voluntary return policy.
Recalculation of Discounts
If you were granted a discount based on the total value of your purchase and the return of part of your order reduces the total value below the threshold for the discount, the discount will be recalculated. In such cases, we will charge you the difference between the initial and the recalculated discount.